All your LINE and Facebook chats in one inbox, answered with AI — more channels rolling out.
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Inboxly is a unified customer chat platform built specifically for Thai online shops — bringing messages from LINE OA, Facebook, Instagram, Shopee, Lazada, TikTok Shop and 4 more channels into one shared workspace — LINE OA and Facebook are live today, the rest rolling out — where your team can see and reply together.
What sets Inboxly apart is persistent assignment — once a teammate or AI picks up a case, it stays with them until resolution. Customers never re-explain to a new agent. Plus two AI reply modes: auto-send for off-hours, or approve-only when you want a human review.
Free forever — connect a unified inbox designed for 10 channels (1 account per platform), no credit card required.
LINE + Facebook live now · more channels rolling out
Inboxly AI learns your shop specifically — knows your products, prices, stock, and the way you talk. Not a generic AI giving every shop the same answer.
AI chat replies on your terms. Switch between "auto-send" for off-hours and "approve-only" when you want a human to review every message before it goes out — flip modes anytime.
Set up once, run forever — no IT team required
Pick the channels your shop uses — LINE OA and Facebook are connectable today, with Instagram, Shopee, Lazada, WhatsApp, TikTok Shop and more rolling out — click through the setup flow and log in with your existing account. No data migration, no number changes, no webhook config. About 2 minutes per channel. Running multiple LINE OA accounts? Connect them all under one Inboxly account.
Inboxly's unified chat inbox pulls messages from every connected channel into a single feed, sorted by real arrival time, with a clear badge for LINE, Facebook, or Shopee. Your whole team sees everything simultaneously, replies in parallel, and can assign conversations. No messages fall through the cracks, no duplicate replies, no app-switching.
When a message arrives, Inboxly's AI reads the conversation context and the knowledge base you set up (shop policies, prices, frequently asked questions, your usual tone), then answers within seconds — or, with 'Preview / Approve' turned on, drafts the reply for your team to send. Request a draft manually and it comes with a confidence score. Inboxly's AI is available on every plan through the coin system and understands real Thai — not English translated into Thai. It handles every connected channel equally.
AI chat replies on your terms. Switch between "auto-send" for off-hours and "approve-only" when you want a human to review every message before it goes out — flip modes anytime. What sets Inboxly apart is persistent assignment — once AI or a teammate picks up a conversation, it stays with them through to resolution. No more customers re-explaining their problem every time someone new jumps in.
Selling cotton fabric across 5 channels — used to miss 8–10 messages a day before Inboxly
"I used to wake up at 4am to messages still unread. Now I actually sleep."
— Aoi, Aoi Jai Shop
From solo sellers to teams of 10+ — Inboxly fits Thai SMEs of all shapes
Selling on Shopee + Lazada + Instagram + LINE OA. Customers ask about sizes, prices, and measurements — dozens daily, some across two channels. Miss a reply and lose the sale.
Inboxly unifies every channel in one inbox. AI remembers your size/color answers and drafts them instantly — you just approve.
Appointment requests flooding LINE OA and Facebook page all day. Multiple LINE OA accounts for different branches. Staff can't keep up — patients leave for whoever replies faster.
Inboxly consolidates multiple LINE OA accounts in one view. See all messages by branch. AI handles initial appointment and pricing queries.
Taking orders through Lineman, Grab, Foodpanda plus LINE OA and Instagram DMs simultaneously. Lunch rush hits and messages pour from every channel. Miss one order, lose a regular.
Inboxly brings all shop chat into one inbox — every sales and delivery channel together. Team sees all orders. AI handles delivery status replies automatically.
* Average across 50 shops in their first month
We're not a big SaaS adapted for Thai — we're a Thai team that built tools for Thai shops from day one.
Inboxly started from the real needs of small multi-channel shops — not adapted down from an American enterprise system. Every feature was shaped by actual seller feedback. No forcing you into complex workflows, no consultant needed to set things up. It feels like a familiar chat app that happens to unify every channel you sell on.
Inboxly's AI customer chat assistant was trained on real Thai shop conversations — not translated from English templates. It understands 'พี่ค่ะ', 'จ้า', 'ค้าบ', 'อ่ะ', and the politeness levels Thai customers expect. Replies land in the tone your customers are used to, not robotic foreign-software-translated-to-Thai.
Inboxly's unified chat system is designed for the 10 channels Thai shops actually use — LINE OA, Facebook, Instagram, WhatsApp, Telegram, Shopee, Lazada, TikTok Shop, Email, Shopify — messaging apps, marketplaces, and chat widgets all in one app. LINE OA and Facebook are live now, the rest rolling out. No time wasted switching systems, no multiple subscriptions.
Premium at ฿299/month versus foreign SaaS starting at $39+ (over ฿1,400) per user. Inboxly prices so small-to-medium shops pay comfortably. No seat-based pricing forcing you to think before adding a team member. No mysterious enterprise quotes — everything transparent on the pricing page.
The Starter plan is free forever — no credit card, no trial countdown, no upgrade-pressure popups. Use it as long as you like. Pay only when you need AI customer chat replies or to connect multiple accounts at once. We believe users who see value will upgrade on their own — no pressure needed.
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Inboxly is a unified chat system built specifically for Thai shops — designed for the 10 channels Thai sellers use (including Shopee, Lazada, and TikTok Shop that most Western SaaS tools miss), with four channels live today — LINE, Facebook, Instagram and WhatsApp — while Shopee, Lazada and TikTok Shop are still on the roadmap, AI that understands Thai conversation tone, and Premium pricing at ฿299/month — not $39+ like foreign enterprise tools.
Not yet — Shopee and Lazada are on the roadmap but not available, and we are not announcing a date: marketplace chat integrations need platform-side approval first, so we announce them when they actually work, not before. What you can do today is handle LINE, Facebook, Instagram and WhatsApp in one inbox, replying from one place with answers routed back to the original channel automatically. Sign up and we'll notify you the moment Shopee or Lazada goes live.
Both are supported. By default, AI replies automatically in the conversations you assign to it. If you would rather review first, turn on 'AI Preview / Approve' in Feature settings: AI then posts its reply as a draft in the thread, tagged 'AI draft', and waits for someone on your team to send it. You can also leave automatic AI off entirely and have your team request a draft on demand. We recommend starting in approve-first mode until you are confident AI handles your stock and pricing answers correctly.
No. Inboxly Premium supports multiple LINE OA accounts under one single account — connect several OA accounts under the same Inboxly subscription (Premium covers up to 10 channels). See all messages from every OA in one unified inbox, with clear labels per OA. Perfect for multi-branch owners or multi-brand businesses.
Genuinely free — no hidden fees. The Starter plan works indefinitely, no time limit, no credit card required, no trial countdown. Starter limits: 1,000 messages per month, 3 accounts (across all channels), 1 admin seat — pay-as-you-go AI credits are available; BYOK (your own API key) requires Premium. Stay within those limits and it is free forever. Pay only when you need to connect more accounts or enable BYOK.
All data is stored at a data centre in Europe, compliant with GDPR standards. Every connection runs through Cloudflare TLS 1.3 with WAF and DDoS protection — the origin server is never directly exposed to the public internet. PostgreSQL 16 with team-level data isolation. We never sell your data or share it for advertising — only the service providers required to run the product process it on our behalf (AI, email and payment providers, among others). The full list is in our Privacy Policy.
Premium is not a recurring subscription — you pay once per 30-day period and nothing renews automatically, so there is nothing to cancel. If you do not want to continue, simply do not renew; your card is never charged again. When the period ends, the account enters read-only mode for 15 days (you can still browse history and export data, but not send messages), after which it stays suspended until you renew. Message retention is 30 days on every plan — export first using "Download data" in Billing settings before read-only mode ends. For refunds within the first 7 days after payment, contact [email protected] with your account email — processed within 3 business days.
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