Unified InboxEvery customer channel in one screen
Customers message from LINE, Shopee, Lazada, Facebook, and TikTok Shop all at once — but you only have one screen. Inboxly brings every channel together so nothing slips through.
Why so many shops can't keep up with chat
Evening rush — customers message from 5 channels at once.
"Customers message from 5 channels at the same time — Facebook Page inbox, Instagram DM, LINE OA, Shopee, Lazada. Finish replying to one and the next person has already been waiting long enough to get annoyed."
What follows: Lazada Seller Center open — Shopee Seller App open — LINE Manager open — Facebook Creator Studio open. Five windows on one phone. Mid-reply on LINE, Lazada notification pops. Switch to Lazada, Shopee pings.
The problem is not laziness — it is the absence of a system designed for multi-channel selling:
"Fast chat response is not just 'nice to have' — it is required."
Patterns seen repeatedly in 1–30 person shops:
- App-switching = missed messages — A LINE customer messages at 6pm right when the Lazada response deadline hits. No way to watch both windows.
- Slow reply → CRR drops — Shopee requires shops to reply within 12 hours. Miss it and your store ranking drops immediately. Lazada uses a Chat Response Rate threshold of ≥ 85% the same way.
- Customers leave — Customers who cannot wait go buy from a different shop.
- Headcount grows every year — Hiring people specifically to reply to chat, when most of their time is spent switching apps rather than actually replying.
What is a unified inbox?
A unified inbox is a system that pulls messages from multiple channels (LINE, Shopee, Lazada, Facebook, and more) into one window. Reply once and the message routes back to the correct channel automatically.
Instead of 8 separate inboxes, you have one inbox where every message lands — open one place, reply to everyone.
Messages do not mix. The system remembers which conversation came from which channel and keeps the full history.
How it works in 3 steps
- 1
Connect your channels
Link LINE OA, Shopee, Lazada, Facebook Page, TikTok Shop and other channels to Inboxly (2–5 minutes per channel).
- 2
Assign your team
Set who manages which channel, or let the whole team see all messages and reply together.
- 3
Reply and it routes itself
Type your reply in one window. Inboxly sends it back to the right channel automatically. LINE customers get LINE. Shopee customers get Shopee.
12 channels Inboxly supports
No need to connect every channel — just the ones your customers actually use.
Free plan connects all 12 channels — limited to 1 account per platform (e.g. 1 Shopee shop, 1 LINE OA account). Upgrade to Premium to connect multiple accounts per platform.
Which shops benefit most
Multi-marketplace sellers
Selling on Shopee + Lazada + TikTok Shop simultaneously. The problem: evening rush, all channels ping at once. Mid-reply on Shopee, Lazada pings. Switch to Lazada, TikTok pings. App-switching until the Lazada 7pm deadline passes without a reply. CRR drops, Seller Picks gone, free traffic follows.
"Fast chat = faster close, and makes the shop feel professional to the customer."
How Inboxly helps: Shopee + Lazada + TikTok Shop in one window. See which customer messaged from which channel, sorted by wait time. No app-switching to check. Reply in one window and the message routes back to the correct channel.
LINE OA-first shop owners
Shop owners who built their customer base on LINE over years — almost all regular customers are there. But recently Facebook Page and Instagram messages started coming in too. Switching between LINE Manager, Facebook Creator Studio, and Instagram on one phone. Some days forget to check Facebook entirely and open it to find 4–5 messages waiting. Some of those customers already bought somewhere else.
How Inboxly helps: LINE OA + Facebook Messenger + Instagram DM (and any other channels) in one window. See all conversations sorted by wait time, reply in order, nothing gets missed. LINE customers get their replies in LINE. Facebook customers in Facebook.
Multi-shop or multi-brand operations
3 Shopee shops + 2 Lazada shops + 2 LINE OA accounts, managed by a team of 3–5. Each person logs into separate apps. Common problems: the same customer gets replied to by two people, or a conversation gets no reply because everyone assumed someone else was watching it.
"Unified chat from multiple platforms in one place = less time switching + higher team efficiency."
How Inboxly helps: Premium unlocks unlimited accounts per platform. The team sees messages from all shops in one screen, assignments are clear, everyone can see which conversations are claimed and which are still waiting. No duplicate replies. Nothing falls through.
How Inboxly differs from using separate apps
One screen, no app-switching
Separate apps: Lazada Seller App + Shopee Seller App + LINE Manager + Facebook Creator Studio + TikTok Seller Center = 5 apps on one phone. Inboxly: one web tab or one app. All channel messages in the same window.
Customer history is clear, no memorising
A returning customer may have messaged via LINE last time but Shopee today. Inboxly remembers their conversation history and profile regardless of which channel they use. Customers never have to explain themselves again.
See deadlines clearly, never forget
Lazada cuts CRR at the 7pm response window. Shopee uses a 12-hour frame. Inboxly shows each conversation's status in the same view — see at a glance which conversations have been waiting longest.
Team collaboration built in
Assign each person their channel. Or let the whole team see everything and reply together. It is clear which conversations are claimed and which are still waiting. No duplicate replies, no conversations left abandoned.
Read history before replying
Inboxly stores the full conversation record. Before replying, scroll up and see what was discussed before. Customers get answers that actually match what they asked — not a generic template response.
Core features in Inboxly
AI Auto-Reply (Premium)
Premium plan includes AI that replies to chats automatically, or suggests replies for admin to review before sending. Set AI to auto-send immediately or require admin approval every time. Uses Gemini included at no extra token cost. Switch to a paid model for higher reliability (tokens billed separately, similar to the OpenAI API).
See how AI auto-reply works in detail →Multi-Admin Permissions
Set which team member sees which channel and who can reply to what. The Shopee admin does not need to see LINE OA if that is not their responsibility. Reduces confusion in the team.
Shift Handoff
For teams working multiple shifts — morning shift 9am–5pm, evening shift 5pm–9pm. The system shows unanswered conversations and existing chat history. The incoming shift sees exactly which customers are waiting. No verbal handovers, no conversations lost during shift changes.
Unified Analytics
See Chat Response Rate for each marketplace in one view. Know which channels perform well, which ones have frequent gaps, and which need more coverage during peak hours — without opening each app individually.
Pricing — Free and Premium
Start free immediately, no credit card required.
Forever, no expiry
- ✓All 12 channels
- ✓1 account per platform
- ✓Manual replies only — no AI
- ✓1,000 chats per day
- ✓2 admin seats
- ✓No credit card required
per month
- ✓Unlimited accounts per platform
- ✓AI auto-reply — Gemini included free (no extra token cost)
- ✓Or use paid model option for higher reliability
- ✓Unlimited admin seats
- ✓Unlimited chats
- ✓Priority support
- Free: Connect Shopee 1 + Lazada 1 + LINE OA 1 = 3 accounts (the other 3 stores cannot be connected)
- Premium: Connect all 6 accounts
Frequently asked questions
What is a unified inbox and who is it for?
A unified inbox is an application that brings messages from all marketplaces, social media, and email into one window. Reply once and the message goes back to the channel the customer used. Ideal for shops selling on 2+ platforms (Shopee, Lazada, TikTok Shop) or LINE OA shops with additional marketplace channels, especially teams of 2–20 people managing chat.
Which channels does Inboxly support?
12 channels: LINE OA, Facebook Messenger, Instagram DM, Shopee Chat, Lazada Chat, TikTok Shop Chat, WhatsApp, Telegram, Email, LiveChat, Freshchat, and Shopify.
Is the Free plan really free forever?
Yes. Free plan has no expiry and no charge. The only limitations are 1 account per platform and no AI auto-reply. Upgrade to Premium to unlock AI and unlimited accounts.
How does Inboxly compare to Zaapi, Chatcone, or Page365?
Each tool has different strengths. Inboxly focuses on small-to-mid shops — free across all 12 channels (1 account/platform), Premium 299 THB/month with Gemini AI included, multi-admin, shift handoff. Zaapi focuses on Shopee/Lazada with separate token billing for AI. Chatcone focuses on Facebook/Instagram with fewer marketplace channels. Page365 is more feature-complete for enterprise at a higher price. For SME shops wanting to start free across multiple channels, Inboxly is the more direct fit.
Does Inboxly have AI auto-reply?
Yes, but only on Premium (299 THB/month). Uses Gemini included at no extra token cost, or switch to a paid model for higher reliability. You can set AI to auto-send or require admin approval before each reply. Free plan has no AI — manual replies only.
How hard is setup? How long does it take?
Not hard. Typically 10–15 minutes: create account (2 min), connect each platform following in-app steps (2–5 min per channel), set admin names and permissions (1–2 min), start replying. No code, no technical knowledge required.
How secure is chat data?
Inboxly stores data on encrypted servers, does not share data with third parties, and operates in accordance with Thailand's Personal Data Protection Act (PDPA). We recommend using strong passwords, rotating them regularly, and restricting access to team members who actually need it.
Can I try before deciding?
Yes. Free plan is a lifetime trial — connect channels, reply to real chats, and see if it fits your shop before upgrading to Premium for AI or unlimited accounts.
Start using Inboxly today
Shops that reply faster across channels get better CRR, more Seller Picks, and fewer customers lost to competitors. Free forever, no credit card, ready to reply within 15 minutes.
Related reading
- Slow Shopee chat = lower store ranking: why CRR matters and how to fix it →
- Why Lazada CRR 85% matters →
- 6.6 preparation in 25 days — chat surge checklist for Shopee, Lazada, TikTok Shop →
- 90% of Thai LINE OA accounts are SMEs — why shop owners keep burning out →
- Inboxly AI Auto-Reply feature — see how AI auto-reply works →