Terms of Service

These Terms of Service ("Terms") govern your access to and use of Inboxly's website, software, and services ("Services") provided by Inboxly Co., Ltd. ("Inboxly", "we", "us", or "our"), a company registered in Thailand. Please read these Terms carefully before using our Services. By creating an account or using our platform, you agree to be bound by these Terms and our Privacy Policy.

By accessing or using the Services, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and accept these Terms on behalf of yourself or the organization you represent. If you do not agree to any part of these Terms, you must not use our Services. We reserve the right to update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the revised Terms.

Inboxly provides a cloud-based omnichannel customer support platform that enables businesses to manage customer communications across multiple channels including LINE, Facebook Messenger, WhatsApp, email, and more. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of Services.

To use most features, you must create an account. You agree to: • Provide accurate, current, and complete registration information. • Maintain the security of your account credentials and not share them with unauthorized parties. • Promptly notify us of any unauthorized access to your account. • Take responsibility for all activities that occur under your account. You may not use a false identity or impersonate another person or company. We reserve the right to terminate accounts that violate these requirements.

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated herein or required by applicable law. • Prices are listed in USD and subject to change with 30 days' notice. • Annual plans offer a 20% discount compared to monthly billing. • Failure to pay may result in service suspension after a 7-day grace period. • You are responsible for all applicable taxes. We offer a 14-day free trial for new accounts. No credit card is required to start a trial. Trials automatically expire and do not convert to paid plans without explicit action.

You agree not to use the Services to: • Violate any applicable law, regulation, or third-party rights. • Send spam, unsolicited messages, or engage in phishing activities. • Upload or transmit viruses, malware, or any harmful code. • Attempt to gain unauthorized access to any system or network. • Harvest or scrape data from our platform without authorization. • Use the Services to harass, threaten, or harm any individual. • Resell or sublicense the Services without written permission. Violation of these prohibitions may result in immediate account termination without refund.

Either party may terminate this agreement at any time. You may cancel your account through the account settings page. Upon termination: • Your access to the Services will be disabled immediately (or at end of billing period for paid plans). • We will retain your data for 30 days post-termination, after which it will be permanently deleted. • You may request a data export before deletion. We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or activity that poses security or legal risks.

To the maximum extent permitted by applicable law, Inboxly and its directors, employees, partners, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business interruption — arising from your use of or inability to use the Services. Our total cumulative liability for any claim arising under these Terms shall not exceed the amount you paid to Inboxly in the 12 months preceding the claim. Some jurisdictions do not allow limitation of liability for certain damages; in such cases, our liability is limited to the fullest extent permitted by law.

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict-of-law principles. Any dispute arising from or related to these Terms or the Services shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the competent courts in Bangkok, Thailand. Notwithstanding the above, Inboxly reserves the right to seek injunctive relief in any jurisdiction to protect its intellectual property rights.

If you have questions about these Terms, please contact us: Inboxly Co., Ltd. 123 Sukhumvit Road, Bangkok 10110, Thailand Email: [email protected] Phone: +66 2 123 4567