AI Auto-ReplyCatch customers any hour
Customer messaged at 2am? Let AI handle it — wake up and the conversation's still warm. Inboxly's AI talks natural Thai on LINE OA and Facebook today, with more channels rolling out — auto-send or approve-only, your call.
What is Inboxly AI Auto-Reply?
Inboxly AI Auto-Reply is a customer reply assistant trained on real Thai shop conversations — not a ChatGPT translation. It understands Thai politeness particles, slang, and customer-shop dynamics.
What makes it different from old rule-based chatbots: AI reads conversation context, knows your products, and replies like an admin who understands your shop — not a "Hello, contact us at..." template.
Not: a 100% admin replacement · auto-handling negotiable pricing · zero-setup magic.
Pick the mode that fits your shop
Switch anytime · configure per channel, time, or customer segment
Auto-send
AI replies instantly without waiting for staff. Perfect for off-hours coverage — wake up and the conversation is still warm.
- ✓ Catches 2am–6am customers
- ✓ Closes the slow-reply leak
- ✓ Hands off complex cases
Approve-only
AI drafts the reply, admin reviews + sends. For shops that care about brand voice or negotiate pricing case-by-case.
- ✓ Cuts typing 2 min → 5 sec
- ✓ Admin always controls tone
- ✓ Edit drafts before sending
How it works
- 1
Customer messages on a connected channel
LINE OA, Facebook, and more channels as they roll out — all unified into one inbox
- 2
AI reads message + context
Knows your products + sees conversation history
- 3
Replies directly or drafts for admin
Depends on your mode — auto-send or approve-only
- 4
Auto-handoff when complex
Routes to admin with persistent assignment — case stays with them until resolved
Works on every connected channel
Designed for 10 channels — LINE OA and Facebook are live today, the rest in development
Why Inboxly AI works well for Thai customers
Real Thai language
Not translated from English templates. Trained on real shop conversations — understands slang, politeness levels, and Thai customer dynamics.
Persistent assignment
Once a case is assigned, it stays with that person until resolved. AI hands off to a human and won't talk over them — customers know who they're chatting with.
Context-aware
AI knows your products, sees customer history, and reads conversation context — not template-based replies regardless of who is asking.
Frequently asked questions
Is Inboxly AI auto-reply free?
AI auto-reply works on every plan through a credit system — 1 credit = 1 reply, top up as you go (Inboxly hosts the AI for you, no API key needed). Premium (299 THB/month) adds the option to bring your own API key (Claude, OpenAI, Gemini).
How well does the AI handle Thai?
Trained on real Thai shop conversations — understands politeness particles ("ค่ะ", "จ้า", "ค้าบ"), slang, and customer-shop dynamics. Not a ChatGPT translation that thinks in English.
Does AI reply to every message, or can I control it?
Two modes: auto-send (AI replies on its own) or approve-only (AI drafts, admin reviews + sends). Switch anytime, configure per channel / time / customer segment.
What happens if AI cannot answer?
AI hands off to a human admin with persistent assignment — the case stays with that admin until resolved. The customer never re-explains, your team has full context immediately.
Which channels are supported?
Inboxly is designed for 10 channels — LINE OA and Facebook Messenger are live today, Shopee and Lazada are coming this month, and the remaining channels (Instagram DM, WhatsApp, Telegram, TikTok Shop, Email, Shopify) are in active development.
How is this different from LINE OA AI Beta?
LINE OA AI Beta works only inside LINE. Inboxly AI works across every channel you have connected, unifies messages in one place, and hands off to humans with persistent assignment. Built for shops selling on multiple platforms.
How hard is setup?
No code, no prompt engineering. Toggle AI mode → pick a tone → fill in 5–10 shop FAQs → done. Most shops finish setup in 10 minutes.
Start with Inboxly free — AI replies on every plan
Connect 3 accounts · 1,000 messages/month · 1 admin seat · No credit card needed
Start free