Privacy Policy

Inboxly Co., Ltd. ("Inboxly", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our customer support platform services. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

We may collect the following categories of personal data: • Account Information: name, email address, phone number, company name, and job title when you register or contact us. • Usage Data: pages visited, features used, session duration, IP address, browser type, and device identifiers. • Communication Data: messages, support tickets, and chat history processed through our platform on behalf of your customers. • Payment Information: billing address and payment method details (processed securely through our payment provider; card numbers are never stored by us). • Cookies and Tracking Data: see our Cookie Policy for details.

We use your personal data for the following purposes: • To provide, operate, and maintain our platform and services. • To process transactions and send related billing information. • To respond to your inquiries and provide customer support. • To send administrative notices, product updates, and marketing communications (you may opt out at any time). • To analyze usage trends and improve platform performance and features. • To detect, prevent, and address fraud, security breaches, and technical issues. • To comply with applicable legal obligations under Thai law and the PDPA.

Your data is stored on secure cloud infrastructure located in Thailand and/or Singapore. We implement industry-standard security measures including: • AES-256 encryption at rest and TLS 1.3 encryption in transit. • Role-based access controls and regular security audits. • Automated backups and disaster recovery procedures. We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law — typically no longer than 3 years after account termination unless a longer period is legally mandated.

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data: • Right to Access: request a copy of the personal data we hold about you. • Right to Rectification: request correction of inaccurate or incomplete data. • Right to Erasure: request deletion of your personal data, subject to legal obligations. • Right to Restriction: request that we restrict processing of your data in certain circumstances. • Right to Data Portability: receive your data in a structured, machine-readable format. • Right to Object: object to processing based on legitimate interests or for direct marketing. • Right to Withdraw Consent: withdraw consent at any time without affecting prior processing. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through our Cookie Consent Banner or by adjusting your browser settings. For full details, please read our Cookie Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: Inboxly Co., Ltd. 123 Sukhumvit Road, Bangkok 10110, Thailand Email: [email protected] Phone: +66 2 123 4567 We take all privacy concerns seriously and will respond promptly.